Our strategy
How we’ll achieve our mission
We’re the Tyne and Wear Passenger Transport Executive and the delivery agent for the North East Mayor and the North East Mayoral Strategic Authority, and our mission is to make public transport great for the environment, economy, and local communities.
Our Nexus Delivery Plan sets out how we’ll achieve this and other, key strategic priorities.
The Plan draws from the North East Mayor and the North East Mayoral Strategic Authority vision and mission, the North East Local Growth Plan, North East Transport Plan, and our own corporate strategies. It’s supported by data, evidence, and best practice.
Core themes
Our priorities
Goals
Our strategic objectives
Safety always
Embedding a safety culture
We're simplifying processes to make it easier to report incidents and gather accurate data to inform decisions, encouraging continuous training and development, ensuring rules are risk-based, and prioritising psychological safety.
Improving customer perception of safety and security
We're working with key stakeholders to tackle anti-social behaviour and crime and prevent violence against women and girls. We're reassuring customers by communicating what we're doing and how, and improving data-gathering to inform decisions.
Customer experience
Increasing use of public transport
We're working with stakeholders to deliver improvements to make public transport more attractive to customers. These include better integrated transport systems, better ticketing options and better information.
Improving customer satisfaction
We constantly gather and use data on the wants and needs of our customers and non-users. Improvements to customer communications via the Pop App, station and online information gives customers the information they need when they need it. .
Improving public transport performance
We're working with our train partner Stadler to smoothly embed the new Metro fleet, and when that's done, we'll be monitoring the improvements in reliability and performance. We're always looking at new technologies, ideas and innovations to help us improve and respond quicker to challenges.
Our people
Developing a highly skilled, competent workforce
We want the best people to join us, and build their careers with us. We're taking a strategic approach to developing skills and capabilities to achieve a competence-driven, strengths-led organisation. Robust training plans match colleague and organisational needs, ensuring we have data to measure training quality, embedding a culture of continuing professional development.
Innovation and growth
Improving the public transport offer
More funding means more opportunities unlocked - and we've got plenty to be working on. We're progressing with plans for Metro to Washington, a new signalling project Metro Go, bus reform and a new ferry landing.
Sustainability
Becoming financially sustainable
Growing revenue and continuing to make the case for funding through the Tyne and Transport Levy and other grant support is a priority.
Our capital investment plans will be financed through funds that we access from the City Region Sustainable Transport Settlement, Transport City Region, and other funding sources and we’ll also explore alternative funding streams to improve projects, and make sure we’re ready to react to new and emerging priorities.
Growing commercial revenue
We're open for business - partnerships, tenancies, advertising opportunities or filming locations, we've got them all.
We're working to increase our commercial revenue, through the delivery of our Commercial Strategy. Our Intellectual Property and Licensing Strategy protects and commercialises our iconic brands and intellectual property.
Measuring the impact of our work
Our impact is far reaching and we're always exploring ways to reduce energy use across our network.
Deepening our expertise in environmental legislation and compliance, and working towards international standards is one way we're doing that, as well as refining our climate change resilience plans and our approach to extreme weather events.
Community engagement, a commitment to social value and effective and agile governance will help us maximise the impact of our resources.