Contact us
Here to help
We’re here to help. Whether you have a question, need support, or just want to share feedback, our team is always happy to hear from you. Reach out using the form below, and we’ll get back to you as soon as possible.
We aim to respond to 95% of enquiries within five working days.
If we’re receiving higher than usual volumes of customer contact, this impacts our ability to meet this target and lead to delays in responding. We know it’s important to receive a timely response and we’re working hard to respond as quickly as possible. If your enquiry requires more time to resolve, we’ll keep you updated on our progress.
Got a travel and ticketing enquiry?
For queries about public transport in Tyne and Wear, including Metro, buses, the Shields Ferry, ticketing and lost property, visit the Travel North East website.
Drop us a message
Complete this form to make an enquiry, suggestion or complaint, or to share a compliment.
Visit us:
Email us:
customerrelations@nexus.org.uk
Write to us:
Customer Relations
Nexus Head Office
The Spark
Newcastle Helix
St James Boulevard
Newcastle upon Tyne
NE4 5DE
Call us:
Tel: 0191 202 0747
9.00am-5.00pm, Monday to Friday