The Tyne and Wear Metro has increased the times that its official Twitter page is staffed, with 24 hour cover during the working week.
Metro’s verified Twitter account, @My_Metro, which has 120,000 followers, is being staffed 24 hours a day from Monday to Friday, and from the beginning until the end of services on weekends, 5am – 1am.
Nexus, the public body which owns and manages Metro, has made the changes so that customers are able to get more information and travel updates when they want them.
Metro Services Director, Chris Carson, said: “Our official twitter account, @My_Metro, is really popular with passengers as it is a good way to relay information to lots of people instantly. We’ve listened to what our customers say and increased the hours when a dedicated member of the team is there to respond to questions and provide updates.
“Our Twitter account dovetails with the range of channels we use to communicate with passengers including our dedicated app, our website and the recently-upgraded public address system, as well as the record number of customer service staff now working at stations.
“We know people want the very latest information when they travel, and with more and more smart phones out there this is just one of the many ways we are working to make Metro better for our passengers every day.”
The social media team is part of the Metro control room team, so it is able to provide rapid service updates and information to Metro customers when they need it.
To follow the Tyne and Wear Metro on Twitter go to @My_Metro